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FAQ

Guide of DGG service and information.
Can't find any answer? Feel free to contact DGG CS Team anytime.

> PAYMENT

Q. Why did my payment fail on Mobile?
> Mobile payments are blocked due to Card theft for Customer security concerns.

Please pay on the website.
We apologize for any inconvenience.
Q. Why did my payment fail?
> If your payment for an order was unsuccessful, it may have been for the following reasons:
The card number was invalid, insufficient funds, limit exceeded, verification unsuccessful.
Please make sure it.
Or, try again via Chrome or Explorer.
Q. What do I do if the payment amount deducted is incorrect?
> KRW is the base currency we use for OKDGG payment.
The prices will be shown as KRW in each payments statement.
The reason prices are shown in different currency is for customers convenience

Additionally, there is amount differences possibility between when making payment and when credit card
company approved the payment due to exchange rate and commission.(in case of Paypal 3.5% commission
of total cost)

Exchange rate between when making payment and when final amount of money was approved by credit
card company and that is why there is amount differences.
Q. What payment methods can I use?
> Currently, you can pay by Alipay / Credit(Visa, Mastercard) / Unionpay / Paypal.
Some items (Men's clothing, Perfume) are denied by Visa / MasterCard companies according to their policy.
Please pay with other payment method.

Can not find currect answer?Question DGG CS Team >

  • Inquiries? Please contact us at
  • Tel : 070-8290-7900 (+82-70-8290-7900)
  • E-mail : help@okdgg.com
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